Service Excellence: Coming Soon, to a Company Near You

In just over a month, Circuits Assembly opens the doors for our annual Service Excellence Awards for EMS providers and electronics assembly equipment, material and software suppliers.

Now in its 18th year, the SEAs honor companies in electronics manufacturing for excelling in the critical area of customer service, permitting participants to benchmark customer service against their peers.

Customers are surveyed to determine a participating company’s level of customer satisfaction in various categories, including dependability/timely delivery; ease of use; manufacturing quality; responsiveness to requests and changes; technology, and value for the price. All customer responses and ratings are tabulated by a third party and provided in a confidential report to the participating company.

The SEAs recognize four categories of EMS providers based on revenues (under $20 million; $20 million to $100 million; $101 million to $500 million, and over $500 million), and the following categories of suppliers: automation and handling equipment; cleaning processing or materials; device programming equipment; dispensing; pick-and-place; repair and rework; screen printing; test and inspection; materials (solder paste); soldering equipment, and manufacturing or supply chain management software.

Circuits Assembly will honor winners during the Apex trade show on April 6, 2010. Proceeds from the program help fund the SMTA’s Charles Hutchins Educational Grant.

For more information, click here. The deadline to enter is Nov. 24.

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About Mike

Mike Buetow is president of the Printed Circuit Engineering Association ( He previously was editor-in-chief of Circuits Assembly magazine, the leading publication for electronics manufacturing, and PCD&F, the leading publication for printed circuit design and fabrication. He spent 21 years as vice president and editorial director of UP Media Group, for which he oversaw all editorial and production aspects. He has more than 30 years' experience in the electronics industry, including six years at IPC, an electronics trade association, at which he was a technical projects manager and communications director. He has also held editorial positions at SMT Magazine, community newspapers and in book publishing. He is a graduate of the University of Illinois. Follow Mike on Twitter: @mikebuetow